HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product. For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support. HP's expert technicians have the tools and resources to repair your equipment properly. You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements. HP 3 year Pickup and Return with Defective Media Retention Notebook Hardware Support UJ407E